As a rule our transactions take 5-30 minutes to be processed. It your transaction takes longer, this could be due to a variety of factors, including:

  • Blockchain overloaded. There are many transactions waiting to go through, including yours. This issue occurs on the Bitcoin and Bitcoin-based blockchains. Unfortunately, the only thing to do is wait it out. Coinsnex has no control over a blockchain overload.
  • Coin updates. We may turn off some coins to update a client. This can take some time. ou will get your money as soon as we turn it back on.
  • DDoS attacks. Every platform is subject to such attacks. Unfortunately, in this case the only thing to do is wait it out.